Job Description and Person Specification

You are required to produce the recruitment documentation for a coffee shop chain (not one that I would know) to ensure that each branch is operating in a consistent way.

Perhaps this chain:

You will be focusing on the role of assistant manager.

1. Job description:

For a Business Lecturer: Details here.

For BA cabin crew.
What would you include in a job description for this role?

 

Click on the picture:

2. Person specification:

For BA cabin crew.

What would you include in a person specification for this role?

Person Specification:    Main Crew

Qualifications	Essential (E) Desirable (D)	Identified by
Maths and English GCSE (or equivalent)   grade C or above	E	Application
Experience and Knowledge	Essential (E) Desirable (D)	Identified by
Previous experience working within a Customer Service role Knowledge of how an airline like BA CityFlyer operates Knowledge of safety procedures, service   style and standards to ensure delivery of an exceptional standard	E D D	Application/Interview Application/Interview Application/Interview
Skills and Abilities	Essential (E) Desirable (D)	Identified by
Excellent communication skills both verbal and written Excellent relationship and rapport building skills Reliable, motivated team player with a flexible approach A proven customer service approach Safety focused, with the ability to remain calm and diffuse challenging situations under pressure Effective and confident in decision making, through the use of CRM	E E E E E E	Interview and Group Exercise Interview and Group Exercise Application/Interview Application/Interview Application/Interview Application/Interview
Special Attributes	Essential (E) Desirable (D)	Identified by
Aged18 or over at the time of your application Minimum height 5'2" (1.58m) Hold a valid EU Passport with the unrestricted right to live and work in the UK To be prepared to undergo a Criminal Record Check (CRC) for all countries of residence for six months or more in the previous five years Able to report for work at your airport base within 90 minutes of call-out Prepared to conform to all British Airways uniform standards Ability to work to a roster pattern (including anti-social hours) all year round	E E E E E E E	Application Interview Interview Application/Interview Application/Interview Application/Interview Application/Interview

3. An advertisement for the job and an explanation of what media you would use to advertise the vacancy.

An online example here.

4. A supporting letter for the job. Examples here.

5. Your CV.

A CV template at the bottom of this page.